- The Subscriber has the right to request for Star Points from any of the partnering Merchants.
- Subscriber can collect Star Points for transactions made over Rs.100.00 (ie. Minimum Bill value should be Rs.100.00).
- At the time of Redemption, Subscriber should maintain a minimum balance of 100 points.
- One (01) point is equivalent to Rs.1.00 (One Rupee)
- Subscriber shall be responsible to provide the correct Dialog Subscriber Mobile Number and shall check and confirm the transaction details with the Merchant.
- For Redemption and Reversal of Transactions, Subscriber should provide the Authentication Code to the Merchant.
- Subscriber shall request for Reversals within five (05) days from the transaction date. If not, the Merchant shall not do any Reversals. If the transaction date has been exceeded by more than five (05) days, Subscriber shall not be entitled for any Reversals.
- The Subscriber may request to Redeem the accumulated points as long as the Subscriber’s Dialog mobile connection is active and shall also be able to request for Reversals as long as the Subscriber’s Dialog mobile connection is active. (Example: If the Connection is one way barred or connection is active, then the Subscriber can do Redemptions or Reversals. However, if the connection is two way barred or permanently disconnected, then the Subscriber shall not be able to do Redemptions or Reversals).
- The Subscriber may inquire about his/her Star Points balance from the Merchant. In addition to this service, the Subscriber can also inquire the balance using his/her mobile by dialing #141#, typing Star Points and sending a SMS to 141 and the Subscriber can also check the balance on the Star Points App, Star Points Web Portal and MyDialog App.
- The Subscriber shall indemnify Dialog for whatsoever liability arising out of the Subscriber being a member of the Star Points Program.
- Subscriber shall immediately inform any loss of the mobile phone with the mobile connection to Dialog. Dialog shall not be liable for any transactions carried out fraudulently during such time period.
- The Subscriber shall indemnify and keep Dialog fully indemnified from and against all actions, claims, demands, cost, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by Dialog (directly or indirectly) arising out of any transaction carried out by the Subscriber with the Merchant.
- Dialog or any of its respective suppliers does not make any representations or warranties, express or implied, including without limitation any warranty of merchantability or fitness for a particular purpose, with respect to any of the services furnished by the Merchant or Dialog.
- Dialog shall be entitled to suspend or terminate a Subscriber from the Star Points loyalty scheme at its discretion.
- The Subscriber shall adhere to the policies, mandatory provisions and guidelines relating to Anti Bribery and Corruption located at
https://www.dialog.lk
which may be amended from time to time.
- Dialog shall process any personal data the Subscriber provides in accordance with the Privacy Notice located at https://www.dialog.lk/privacy-notice
- Dialog shall be entitled from time to time to amend and vary the terms and conditions mentioned herein.
- In the event of any inconsistency/dispute between the English terms and conditions and the Sinhala / Tamil terms and conditions, the English translation shall prevail to the extent of the conflict.